Support for workstations, accounts and apps

IT help desk for teams that need to work, not wait on tickets

Atrixo help desk is operational support for your company: someone who answers when Outlook will not start, when a new hire needs accounts, or when a laptop must be ready before Monday morning. We work in monthly packages so you know what is covered and how long intervention takes.

Talk about this service

What the service includes

  • IT help desk (OS, software and settings)
  • Hardware and software troubleshooting (PC and laptop)
  • Hardware assembly and upgrades
  • Printer and peripheral support
  • Microsoft Active Directory and domain services
  • VoIP and PBX telephony systems
  • Kerio Control / Accounting
  • Backup, restore and disk cloning
  • Mobile device management (data transfer / migration)
  • General software support (browser, Microsoft Office)
  • CCTV passive cabling

What support covers

Windows workstations, macOS where relevant, email (Microsoft 365 or Google Workspace), file sharing, printers, VPN, office apps and basic hygiene: updates, antivirus, backup. We are not an anonymous call centre. We learn your environment and keep an equipment inventory.

New-hire onboarding includes accounts, folder access, email signature and a laptop check. Offboarding includes revoking access. Urgent incidents — suspected ransomware, lost access, mail outage — take priority over comfort requests.

If the issue is the network, we handle it together with the networking service. If the public website is affected, we treat it separately from internal desktops.

How day-to-day work runs

You get a request channel (email and phone in the agreed hours). We classify the request, confirm receipt and intervene remotely or on site. Afterwards a short note remains: what happened and what changed.

Monthly packages include a number of hours or tickets. Overages are discussed in advance, not sprung as an invoice surprise.

What we deliver

  • Single point of contact for internal IT
  • Remote support and on-site visits
  • User onboarding and offboarding
  • Backup and periodic checks
  • Hardware and licence inventory
  • Short monthly report of what was resolved

Steps

  1. Takeover. We inventory computers, accounts, backup and obvious risks.
  2. Support channel. We agree how requests are opened and how priorities work.
  3. Operate. We resolve tickets, keep systems updated and prevent repeats.
  4. Review. Each month we look at recurrences and what should change in the infrastructure.

Frequently asked questions

Can you replace a full-time IT employee?

For a small or mid-size firm, yes for daily operations. Large infrastructure projects or software development stay separate, with their own scope.

Do you intervene outside business hours?

Standard hours are Monday to Friday. For critical incidents we can agree an emergency channel, depending on the package.

Other services

  1. Brochure sites and web platformsWeb designWe build fast, clear websites that Google can read: structure, copy, design and performance in a single project.
  2. Networks, connectivity and infrastructureNetworkingWe design, configure and maintain office networks: stable internet, correct Wi-Fi, segmentation, failover and clear documentation.
  3. Organic visibilitySEOWe improve structure, copy and technical signals so your service pages can be discovered, understood and indexed.
  4. Copy, page identity and presentation materialsCreative contentWe write and organise the content that holds the website and company materials: service copy, presentations, brand messages and editorial structure.

Atrixo

Tell us what needs to work better

Website, network, support, Google visibility or service copy. We reply with a concrete proposal, not a generic package.

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